FAQ
Welcome to the Trenovas FAQ page. We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Below are the estimated delivery times for all packages:
Handling time: 2-3 business days (Monday through Saturday).
Estimated Transit Time: 5-7 business day (Monday through Saturday).
Estimated Delivery Time: 7-10 business days (Monday through Saturday).
For more details, refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within the United States of America. For more information, please check our Shipping Policy.
Question #3: Where is Trenovas located?
Answer: Trenovas is an online pet store proudly based in the United States of America, offering a wide range of high-quality pet supplies exclusively to customers across the country. We ship only within the United States, ensuring that our customers receive their orders quickly and efficiently.
Question #4: What payment methods do you accept?
Answer: We proudly accept the following payment methods to accommodate our customers preferences:
- American Express
- Apple Pay
- Discover
- Meta Pay
- Google Pay
- MasterCard
- PayPal
- Shop Pay
- Venmo
- Visa
For more details, refer to our Billing Terms and Conditions.
Question #5: What if I receive a defective product?
Answer: If you receive a defective product, we will replace it at no cost. Please inform us and return the product within 30 days. You can find more details in our Return Policy.
Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll cancel your order.
Question #7: What is your return policy?
Answer: We offer a simple return process. Please visit our Return Policy page for complete details.
Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. It usually takes up to 5-7 business days for the refund to appear on your original payment method, depending on your bank or payment provider. For more details, please refer to our Refund Policy.
Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 14-day warranty on all purchases. More details are available in our Return Policy.
Question #10: How can I contact customer support?
Answer: You can reach our customer support team by visiting the Contact page or sending an email to our support team.
Question #11: Do you ship internationally?
Answer: No, we currently ship only within the United States of America.
Question #12: Do you have a physical store location I can visit?
Answer: No, we are an online-only store, allowing us to provide the best prices and widest selection.
Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for more details.
Question #14: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, visit our Return Policy page.
Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
For More Information
Company Address: 4931 Rusten Rd, Eagan, MN 55122, USA
Phone Number: +1 (651) 600-4744
Email: info@trenovas.com
FAQ: Frequently Asked Questions
Contact Form
Customer service hours: Monday to Saturday: 9:30 am to 7:00 pm
We do our best to reply to your e-mail within 1-2 days.